Privacy Policy

Information We Collect

We collect information necessary to provide private jet charter services:

• Account Information: Name, email address, phone number, and billing details
• Booking Information: Travel dates, routes, passenger count, and preferences
• Payment Information: Processed securely through our payment providers
• Usage Data: How you interact with our website and services

How We Use Your Information

Your information is used to:

• Process and manage your bookings
• Communicate about your flights and provide customer support
• Send booking confirmations, payment receipts, and important updates
• Improve our services and user experience
• Comply with legal obligations and safety requirements

Information Sharing

We share your information only as necessary:

• Aircraft Operators: Your travel details are shared with operators to fulfill your booking
• Service Providers: Payment processors, email services, and infrastructure providers
• Legal Requirements: When required by law, regulation, or legal process

We never sell your personal information to third parties.

Third-Party Service Providers

We use third-party service providers to host our application, store data, send emails, monitor performance, and protect our infrastructure. These providers may process personal data such as IP addresses, email addresses, and usage data on our behalf:

• Cloud Infrastructure & Database: Our application and user data are hosted on cloud infrastructure providers that may process server logs and IP addresses
• Authentication: User accounts and sessions are managed through secure authentication services
• Email Delivery: Transactional emails (booking confirmations, notifications) are sent through email delivery providers who receive your email address and message content
• Error Monitoring: We use error tracking services to identify and fix technical issues. These services receive only technical information such as error messages, stack traces, and browser details when errors occur. We have disabled the collection of personally identifiable information in our error monitoring
• Security & CDN: Traffic to our website passes through content delivery and security providers (such as Cloudflare) that may log IP addresses and HTTP request data to protect against attacks
• Analytics: We use Fathom Analytics, a privacy-focused analytics service that collects only anonymized, aggregate website usage data without cookies or personal information

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your information. All data transmission is encrypted using SSL/TLS protocols. Payment information is processed through PCI-compliant providers and never stored on our servers.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Export your data in a portable format

Cookies and Tracking

We use only essential cookies required for the website to function:

• Session Cookies: To maintain your login session and remember your preferences while using our services

For website analytics, we use Fathom Analytics, a privacy-first service that does not use cookies, does not track personal information, and is fully compliant with GDPR, CCPA, and other privacy regulations. Fathom only collects aggregate, anonymized data about page views and referral sources.

We do not use advertising cookies, tracking pixels, or any third-party marketing tools.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Booking records are typically retained for 7 years for tax and regulatory purposes. Account information is retained until you request deletion.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at info@reservejets.com or call +1 (646) 772-3090.